Patient And Family Involvement
IT’S SAFE TO ASK
It’s Safe to Ask is a program developed by the Manitoba Institute for Patient Safety that encourages patients and families to become active participants in their care by asking 3 key questions:
• What is my health problem?
• What do I need to do?
• Why do I need to do this?
MIPS Patient Advisory Committee developed the Patient Advocate Agreement, in English and French, for people who wish to appoint a person(s) to speak up and act on their behalf. MIPS welcomes patient feedback on the program and the form: please contact us.
The Manitoba Institute for Patient Safety and Prairie Mountain Health present We AdVANCE: a documentary film on patient safety.
PROMOTING HEALTH LITERACY
Health literacy is the ability to access, understand, and act on information for health. These resources provide information about health literacy:
• The Canadian Public Health Association’s Health Literacy Portal
• Vancouver Coastal Health’s video to help health professionals understand health literacy
• Health Literacy Studies at the Harvard School of Public Health
GUIDES FOR PATIENTS AND FAMILIES
The Manitoba Institute for Patient Safety is proud to partner with The Canadian Patient Safety Institute and patients and experts from across Canada to develop Engaging Patients in Patient Safety – A Canadian Guide. This online Guide offers patients, patient partners, managers, and leaders guidance and tools to engage for safer care. This online resource was developed by patients and experts from across Canada leading patient engagement. Designed to be used in all healthcare settings, the Guide brings together the best evidence experience and leading practices on patient engagement. Check out the online resource.
Many resources are available to help patients and families navigate the health care system and for patients and families to be involved to make care safer.
• Inventory for Caregivers in Manitoba (Manitoba)
• Caring for a Senior (Manitoba)
• Cancer Patient Information and Resource Series (Manitoba)
• Patient Engagement Resource Hub (International)
• Health Canada’s Advisories, Warnings and Recalls (Health Canada)
• MedEffect Canada is a free service to stay informed of advisories, warnings and recalls for health products that Canadians use every day.
• International Alliance of Patients’ Organizations (International)
• Joint Commission’s Speak Up (US)
• “Be informed” (UK)
The following patient-led programs are committed to bringing the perspectives of patients and families to healthcare organizations to advance safe healthcare:
FOR HEALTHCARE PROVIDERS
Patient and family-centred care can improve patient safety and quality of care. Many organizations provide resources on how to partner with patients:
• Engaging Patients in Patient Safety – A Canadian Guide – see link and information above in “Guides for Patients and Families”
• Person- and Family-Centered Care (IHI, US)
• The Role of the Patient in Safety (AHRQ, US)
Led by the Institute for Healthcare Improvement (IHI), Always Events® are aspects of the patient experience that are so important to patients, their care partners, and service users that health care providers must aim to perform them consistently for every individual, every time. For more information on Always Events:
• Video: What is an Always Event
Never Events are patient safety incidents that result in serious patient harm or death, and are preventable using organizational checks and balances. Many patient safety and healthcare organizations around the world have developed interventions to target Never Events, including:
• Canadian Patient Safety Institute, Never Events for Hospital Care in Canada
• NHS Improvement, Never Events (UK)
• AHRQ Patient Safety Network, Never Events (US)
• National Quality Forum, Serious Reportable Events (US)
by the Manitoba
Institute for Patient Safety
will be identified with