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A Guide to a Critical Incident and Disclosure: Information for Patients and Families

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The Facts about Critical Incidents and their Disclosure: Frequently Asked Questions for Healthcare Providers

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Disclosure

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Disclosure – It's the right thing to do

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Disclosure – your right to be informed

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Have you been involved in a critical incident?

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The Importance and Impact of an Apology

An Information Sheet from the Manitoba Institute for Patient Safety and the Manitoba Alliance of Health Regulatory Colleges

Patients and their families expect to be told when something has happened that has harmed them or had the potential to harm them. It is natural to follow this with a sincere ad honest expression of regret (an apology). Manitoba has an Apology Act that prevents an apology from being admitted as evidence of fault or legal liability. It prohibits apologies from being used in court. Under the legislation, an apology does not void, impair or affect malpractice or liability insurance coverage. Learn more about it here - The Information Sheet on Manitoba’s Apology Act.

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When people receive healthcare services they expect to receive safe care. Healthcare providers to their best to ensure this is the case. However, unexpected things can happen that cause unintended harm. When this event happens it is called a critical incident. When healthcare providers discuss the facts about a critical incident with the patient, this process is called disclosure. This Guide:

• defines “critical incident” and provides examples

• explains what healthcare organizations will do if a critical incident happens

• explains what patients and families can expect to happen if a critical incident happens

A Guide to a Critical Incident and Disclosure:

Information for Patients and Families

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Patient & Family Engagement – Advocacy
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